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Personal Shopper Driver - Lead

At SpartanNash, "we deliver what our guests want, when they want it - fast and friendly." We take pride in service excellence and enjoy providing a great customer experience. There are many retail employers, but not all offer a place where you can learn, grow and thrive. That's why SpartanNash is a cut above the rest.
This position is located at the Georgetown Family Fare.
Position Summary
Responsible to lead the eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged and stored (refrigerator/freezer as needed), and in place for customer pick-up, or delivered to customers in a timely manner
Minimum Requirements
Degrees
Diploma (Required)
or GED
Licenses and Certifications
Driver's License (Required)
Job Experience
One Year experience in retail or supermarket environment.
Required to pass background check and driving verification.
Responsibilities and Essential Duties
Responsible to lead the eCommerce process for receiving customer?s online orders, picking or delegating picking of orders and the delivery process.
Provide training, guidance and feedback to team to ensure standards, department procedures, and customer service expectations are being met.
Review customer comments/special instructions, as applicable, to ensure product selected matches customer?s request; follow up on issues as necessary (i.e., product substitution, etc.).
Ensure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction.
Responsible to provide focused and effective customer service. Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction.
Scan ordered products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items.
Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed).
Report customer issues, shorts, overages, damages to store management immediately.
Research and resolve customer complaints/problems in an appropriate and timely manner.
May be responsible to safely operate company vehicle on designated route to deliver customer orders. Unload orders by hand at each delivery location verifying correct products are delivered and obtain delivery confirmation and customer signature.
Maintain current knowledge of eCommerce trends and best practices; make recommendations to improve current programs and processes.
May be required to assist other departments in the store during slow times within assigned area.
The above statements are intended to describe the general nature and levels of work being performed as assigned for this job. This is not intended to be an exhaustive list of all responsibilities, duties and requirements; additional responsibilities may be assigned as needed.
Knowledge, Skills Abilities
Strong written and verbal communication skills; ability to communicate clearly and professionally with customers. Strong organization and prioritization skills. Ability to make decisions and solve problems. Good leadership and training skills. Ability to develop knowledge of products and store layout for efficient picking procedures. Knowledgeable in MS office applications (i.e. Word, Excel, PowerPoint, etc.). Ability to work a flexible schedule based on the needs of the department. Good sense of direction and ability to read maps and operate vehicle safely in a variety of traffic and weather conditions.
Physical Requirement
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. May be required to travel. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate.
Equipment
Additional Retail Equipment (Tablet - wireless portable personal computer)
Retail Company Vehicle
General Retail Equipment (i.e., cash register, telephone, copy/facsimile machine, computer, etc.)


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